FAQ

Frequently Asked Questions

Are Celimax products sold here 100% authentic?

Yes. Every product on Celimax Pakistan is 100% genuine, sourced as authentic Celimax stock. We do not sell counterfeit, repackaged, or expired products.

Do you offer Cash on Delivery (COD)?

Yes, COD is available across Pakistan. We also accept secure online payments for customers who prefer to pay in advance.

How long does delivery take?

Orders to major cities (Karachi, Lahore, Islamabad, etc.) typically arrive within 2–4 business days, while other cities may take 3–7 business days. See our Shipping Policy for full details.

How much are shipping charges?

Shipping charges are calculated at checkout based on your city and order value. We frequently offer free shipping above a certain order amount.

How can I track my order?

Once your order ships, you'll receive tracking information via SMS or email so you can follow your parcel until delivery.

Can I return or exchange a product?

Due to the personal-care nature of skincare products, we only accept returns or exchanges for items that arrive damaged, defective, or incorrect. Please contact us within 3 days of delivery with your order number and photos of the issue, and our team will assist you.

What if I received the wrong or damaged product?

We're sorry for the inconvenience! Please reach out to our support team within 3 days of delivery with your order number and a photo of the item, and we'll arrange a replacement or refund.

How do I know which product is right for my skin?

Each product page includes full details on what it does, key ingredients, and how to use it. If you're unsure, feel free to message our support team with your skin type and concerns — we're happy to recommend the right routine.

Do Celimax products contain harmful chemicals like parabens or SLS?

Most Celimax formulas are developed to be gentle and are free from harsh irritants such as parabens, artificial fragrance, and SLS — please check the "Full Ingredients" section on each product page for exact details, since formulations can vary by product.

Can I cancel or change my order after placing it?

If your order hasn't been processed for shipping yet, contact us as soon as possible and we'll do our best to accommodate changes or cancellations.

How can I contact customer support?

You can reach us anytime through our contact page, and our team will respond as quickly as possible.